Working from home not only enables your agents to have a flexible schedule but also increases their efficiency
Work from home (WFH) emerged in the early 2000s, when telecommuting technologies started to develop and workers could work from home to avoid commuting, provide flexibility in schedules, and achieve a better work-life balance. One of the advantages of working from home is the absence of the usual office distractions. A quieter ambiance helps to get done with the work faster and more peacefully. However, the Work From Home culture has increased exponentially during the pandemic times.
Best Features
- Login/ Logout with break facilities
- Complete Call Recording
- CRM view rights with 5 fields display along with Customer CLI
- Predictive/ Progressive/ Preview Dialer
- Manual Dialing Facility
- 3-Levels of dispositions along with Call Back Function
- Inbound Call with Skill Set Functions
- Agent can check the customer history with date-time and dispositions
Our WFH solutions can bring together quality monitoring, call recording, workforce management, analytics, performance management, and other capabilities and blend them with reporting capabilities that can alert supervisors about call volume, average handle time, and other factors so they can ensure that service levels do not slide when agents are not in the office.
