In today’s competitive world it has become really hard for any enterprise to manage its complex business operations and deliver the best quality at the same time. We the TOSS team with our Sampark Dialer and unified contact center solutions help them automate their processes and be more efficient that too in a cost effective manner. We provide you the world class solutions and our team can help you achieve all the success in your industry by providing you customized solutions for customer interaction management. Our solutions enable you manage all the standardized processes and functions that are applicable across various industries, for example welcome call, collections, lead generation, help desk management and many others.
Help Desk
It is well a established fact that exceptional customer service is the factor that distinguishes your enterprise from the rest. Customer retention increases manifold when you provide better customer support as compared to others. Out active Help Desk Management software makes your customer service support effective and results into increased customer satisfaction. We have successfully implemented various industry specific Help Desk call center solutions. If you need Help Desk solutions like appointment booking, Car or furniture rentals, Pathology services etc. you must reach out to us and our solutions will certainly help you increase your efficiency.
Key Highlights of the Solution:
- Easy to install and easy to use
- Customisable according to your enterpris
- Seamless integration with CTI, IVR, Outbound dialing, SMS, Email and Chat
- Proactive notification system for urgent customer support issues
- Reduce infrastructure costs and increases efficiency
- Helps identifying the key issues, find solutions and plan strategically thereby resulting into business growth
Lead Generation-
Leads play a significant role in growth of any business. They generate opportunities for new business or cross sell to existing customers. Keeping in mind the significance of leads in generating new business it is essential for any enterprise, to have a comprehensive dialer for lead generation. Sampark dialer enables your enterprise generate high quality leads and turn it into a profitable business.
Key Highlights of the Solution:
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Caters all inbound, outbound, blended and multimedia contact management requirements
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource
- Seamless integration with third party CRM and marketing automation platforms
Telemarketing & Sales
Inbound as well as outbound telemarketing call center sales require management skills as well as communication ability. Apart from the fact that your agents must be skillful, it is also important to have an efficient well-built infrastructure which supports as well as help you improve telesales activities. Our contact center solutions for telemarketing and sales enable Tele-Sales companies make quality calls, increase conversion rates and enhance efficiency as well as profitability.
Key Highlights of the Solution:
Collections-
Who doesn’t want to collect the amount given as debt in time? Of course nobody. Every organization or institution wants to collect the debt owed in time. Automation of debt collection ensures sustained financial stability and regular growth. Our contact center solutions for debt collection enable you automate the entire debt collection process and you don’t have to worry about keeping the details of debt balance, due dates for payment or any other relevant information. Our premium cloud contact center solution with a powerful dialer perfectly integrated with debt collection software helps you handle and manage all your collection tasks in an efficient manner.
Key Highlights of the Solution:
- Single Sign in option gives agents access to instant information from diverse back end systems
- Collection agents can simply focus on the main task without worrying about clerical tasks
- Advanced dialing algorithms ensure that agents / collection executives reach short-listed defaulters
- Agents can adopt different approaches for different customers as the software categorises customer on the basis of delinquency, credit history, demographic, account age etc.
- Automated voice broadcasts to inform customers about the missed payments without increasing the manpower costs
- Proper analysis help you determine who to contact, when to contact and how to contact to get the desired results, helping you achieve higher contact and conversion rates
- Advanced dialing algorithms ensure that agents / collection executives reach short-listed defaulters.
- Automated voice broadcasts to inform customers about the missed payments automatically without increasing the manpower costs.
- Consolidation of multiple applications such as unified contact centre software, collection software, databases and more into one single workspace results into enhances efficiency
- Secure encryption of voice logs and authorized access to data ensures customer details are completely secure
- Track data and manage collection department’s task
- Agents can target the right customer to bring about an upsurge in the debt recovery / Collections
- Zero expenditure on hardware
- Low cost of ownership & quick return on investment
Appointment Setting
Ranging from healthcare, pathology, banking and insurance and many others, appointment setting plays a significant role to increase the sales. You always have to set an appointment for your sales team to discuss the product and make a sale. Effective appointment setting can help you increase your sales manifold by generating quality leads. Our call center solution helps you determine the probability of a face-to-face meeting which engages the client on a more personal level and increase the chances of closing the sale. Our appointment setting contact center software helps your organization use the best appointment strategy as a result of which the sales team spends more time with potential clients and close the deals quickly.
Key Highlights of the Solution:
E-commerce
Due to busy schedules and drastic change in lifestyle trends most of the people prefer not to go out and order everything at home. Be it ready to eat meals or grocery or clothing or footwear or anything or everything, E-commerce has made it possible to get it delivered at your doorstep. Contact center technology has aided this trend even more, with an order taking call center solution. Especially the food outlets and restaurants cannot avoid providing the option for online orders as there is a huge chunk of customers who prefer to place online orders and get the home delivered. Enterprises from other industry verticals have also recognised the increasing significance of offering home delivery option. Our Home Delivery contact center software is one of the most advantageous tool for customers as well the companies.
Key Highlights of the Solution:
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource
- Seamless integration with third party CRM and marketing automation platforms
- Lower transactional cost per sale
- Customers do not have to wait to place their orders even during peak hours
- Intelligent IVR (Interactive Voice Response) system has the option for placing the order, tracking the order status, lodging complaints and checking promotional offers
- Once a customer has provided his address for delivery he is not required to put address again
- Increased percentage of sales
- Can be integrated with the web portal for order registration through internet
- Appropriate delivery, at the right time in right quantity and right quality at the right address
- Leverage existing investments, Lower TCO
CSAT/Surveys/Feedback
Customer satisfaction is the only key to maximized customer retention. Customer satisfaction surveys not only improve customer loyalty but also help any enterprise to make improvements in the existing system. Our survey and feedback contact center solution and software and tools enable you design, implement, conduct and manage your prior as well as post business transactions surveys efficiently.
Key Highlights of the Solution:
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Caters all inbound, outbound, blended and multimedia contact management requirements
- Seamless integration with third party CRM and marketing automation platforms
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource
- Enhances profits and customer satisfaction
- Improved quality of service
- Repeat business
- Obtain customer feedback about products, services, customer support
- Feedback gives you the opportunity to analyse where your company in comparison with your competitors
Welcome Call
The first impressions are so important because they last well beyond that moment. Therefore, a welcome call is one of the most important calls made by any organization or institution to a new customer. A warm and sincere welcome makes them feel that they have made a good choice in using your business in preference to others. Nurturing customer relationships is a crucial part of growing any business. And the first interaction with your customer after you close a sale cannot be taken lightly. Welcome call is your opportunity to introduce your company, your team and your brand image and you must use this opportunity in the best manner possible. Our dialer for welcome call enables your organization/ company greet your customers with an immediate expression of gratitude.
Key Highlights of the Solution:
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Caters all inbound, outbound, blended and multimedia contact management requirements
- Seamless integration with third party CRM and marketing automation platforms
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource
- Collects necessary customer data
- Properly explains products and services
- You don’t have to hire additional staff for special promotions or one-time events
- Enhances customer satisfaction
- Increased customer loyalty resulting into customer retention
Political Campaigns-
Automated outbound calling to provide information to maximum voters before the time of elections, is a modern cost effective approach that can be used for political campaigns. Call automation is a budget friendly as well as quick solution to reach out to the maximum number of voters. Our unified contact center solutions can be used for specific political campaign initiatives such as:
- Polling calls
- Fundraising calls
- Persuasion voice broadcast/ calls
- Public opinion calls for statistical analysis
- Reminders
- Volunteer Calls
- Event notifications
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Caters all inbound, outbound, blended and multimedia contact management requirements
- Seamless integration with third party CRM and marketing automation platforms
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource
- Our solutions help you target voters, convey relevant political information and help you capture vulnerable data to contribute to your campaign’s success
- Automated calling system eliminate the risk of human errors
- Enables you to send customized messages recorded in your voice or any other influencer endorsing your campaign
- Live connect feature enables you to have an immediate access to voters
- Automated polling with multi-question survey help you understand the perspective of potential voters and establish a strong relationship with voters
- Using our contact center solutions save you money on advertising costs
- Automated calls enable you provide important information to voters quickly
- Comprehensive reporting help you track the information as to how many voters heard the call live and who disconnected the call
Emergency Announcement System
Be it any kind of emergency such as medical emergency, natural calamities, fire outburst, terrorist attack or any other critical situation an emergency announcement system provides an expeditious method of communicating with the nodal teams. Our emergency announcement system contact center solution makes it effectively possible that the desired information reach the right person at the right time. Automation of the process in system ensures that the information flows quickly to the relevant department/ team/ individual.
- Easy to install and use
- Modular, scalable and reliable
- Helps you increase customer retention and future sales
- Personalised interactions that results in better customer experience which leads to opportunities to cross sell
- Quick response system
- Caters all inbound, outbound, blended and multimedia contact management requirements
- Seamless integration with third party CRM and marketing automation platforms
- Maximum productivity and profits, improved agent efficiency with minimum costs
- Strategic use of Human Resource in situations of emergency
- The system can be installed and configured in different ways to tackle various emergency situations
- Offers automatic contact on telephone/ Voice broadcast/ SMS/ Email broadcast for emergency situations
- Enables you to effectively deal with the situation when it is kind of a race against the time.
