Outbound Call Center Software

What is an outbound call service?

As suggested by the name itself an outbound service means where contact is established with the customers by the company itself through outgoing calls. Company’s agents contact users on their own instead of users reaching out to them.

Generally when we refer to call centers, they are inbound call centers. Where the customers themselves contact the company for assistance and to resolve their queries. However, with the ever emerging importance of market research the companies have started realizing the need to maintain a healthy relationship with their customers, via making calls itself for: